Entity Member Service Optimization And Expense Analysis

DescriptionAnalysis of the organization's member service activities to monitor expenditure, optimize capital efficiency and manage enterprise risk.

Attributes
Average Cost Per Member Service Request AmountAverage Cost Per Member Service Request Amount
Average Member Problem Resolution Cycle TimeAverage Member Problem Resolution Cycle Time
Calendar DkCalendar Dk
Geographic Area DkGeographic Area Dk
Group DkGroup Dk
Health Plan Product DkHealth Plan Product Dk
Insurance Policy Dimension DkInsurance Policy Dimension Dk
Intermediary Dimension DkIntermediary Dimension Dk
IT Costs Allocated To Member Service AmountIT Costs Allocated To Member Service Amount
Job DkJob Dk
Member Information Management Cost AmountMember Information Management Cost Amount
Member Information Management Personnel UtilizationMember Information Management Personnel Utilization
Member Interface Management Cost AmountMember Interface Management Cost Amount
Member Interface Management Personnel UtilizationMember Interface Management Personnel Utilization
Member Problem Resolution Cycle TimeMember Problem Resolution Cycle Time
Member Service Capex As Percentage Of TotalMember Service Capex As Percentage Of Total
Member Service Capital Expenditure AmountMember Service Capital Expenditure Amount
Member Service Cost AmountMember Service Cost Amount
Member Service Personnel UtilizationMember Service Personnel Utilization
Members Lost Due To Service IssuesMembers Lost Due To Service Issues
Number Of Member Service RequestsNumber Of Member Service Requests
Organization Capital Expenditure AmountOrganization Capital Expenditure Amount
Organization DkOrganization Dk
Party Role DkParty Role Dk
Plan Member DkPlan Member Dk
Provider DkProvider Dk

Relationship
Member Service Optimization And Expense Analysis_Calendar Dimension_FKMember Service Optimization And Expense Analysis_Calendar Dimension_FK
Member Service Optimization And Expense Analysis_Geographic Area Dimension_FKMember Service Optimization And Expense Analysis_Geographic Area Dimension_FK
Member Service Optimization And Expense Analysis_Plan Member Dimension_FKMember Service Optimization And Expense Analysis_Plan Member Dimension_FK
Member Service Optimization And Expense Analysis_Provider Dimension_FKMember Service Optimization And Expense Analysis_Provider Dimension_FK
Member Service Optimization And Expense Analysis_Group Dimension_FKMember Service Optimization And Expense Analysis_Group Dimension_FK
Member Service Optimization And Expense Analysis_Job Dimension_FKMember Service Optimization And Expense Analysis_Job Dimension_FK
Member Service Optimization And Expense Analysis_Party Role Dimension_FKMember Service Optimization And Expense Analysis_Party Role Dimension_FK
Member Service Optimization And Expense Analysis_Intermediary Dimension_FKMember Service Optimization And Expense Analysis_Intermediary Dimension_FK
Member Service Optimization And Expense Analysis_Insurance Policy Dimension_FKMember Service Optimization And Expense Analysis_Insurance Policy Dimension_FK
Member Service Optimization And Expense Analysis_Health Plan Product Dimension_FKMember Service Optimization And Expense Analysis_Health Plan Product Dimension_FK
Member Service Optimization And Expense Analysis_Organization Dimension_FKMember Service Optimization And Expense Analysis_Organization Dimension_FK

Primary Key
Member Service Optimization And Expense Analysis PKMember Service Optimization And Expense Analysis PK

Dependencies
 NONE

Reverse Dependencies
 

Attribute Details

 Average Cost Per Member Service Request Amount
DescriptionAverage cost for delivery of member service against a single customer request.

Formula: [A/B]
(see dependencies and their labels for measures used in the formula)
Data TypeStandards - Data Domains.ddm/Data Domains/Currency Amount [DECIMAL(14,2)]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Average Member Problem Resolution Cycle Time
DescriptionA measure of the anticipated resolution time for a customer problem based on historic information

Formula: [A/B]
(see dependencies and their labels for measures used in the formula)
Data TypeStandards - Data Domains.ddm/Data Domains/Decimal Float [FLOAT(15)]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Calendar Dk
DescriptionA numeric surrogate key used to uniquely identify entities in the dimensional model.
Data TypeStandards - Data Domains.ddm/Data Domains/Surrogate Key Large [LONG]
Is Part Of PrimaryKeytrue
Is Requiredtrue
Is Derivedfalse
Is Surrogate Keyfalse



 Geographic Area Dk
DescriptionA numeric surrogate key used to uniquely identify entities in the dimensional model.
Data TypeStandards - Data Domains.ddm/Data Domains/Surrogate Key Large [LONG]
Is Part Of PrimaryKeytrue
Is Requiredtrue
Is Derivedfalse
Is Surrogate Keyfalse



 Group Dk
DescriptionA numeric surrogate key used to uniquely identify entities in the dimensional model.
Data TypeStandards - Data Domains.ddm/Data Domains/Surrogate Key Large [LONG]
Is Part Of PrimaryKeytrue
Is Requiredtrue
Is Derivedfalse
Is Surrogate Keyfalse



 Health Plan Product Dk
DescriptionA numeric surrogate key used to uniquely identify entities in the dimensional model.
Data TypeStandards - Data Domains.ddm/Data Domains/Surrogate Key Large [LONG]
Is Part Of PrimaryKeytrue
Is Requiredtrue
Is Derivedfalse
Is Surrogate Keyfalse



 Insurance Policy Dimension Dk
DescriptionA numeric surrogate key used to uniquely identify entities in the dimensional model.
Data TypeStandards - Data Domains.ddm/Data Domains/Surrogate Key Large [LONG]
Is Part Of PrimaryKeytrue
Is Requiredtrue
Is Derivedfalse
Is Surrogate Keyfalse



 Intermediary Dimension Dk
DescriptionA numeric surrogate key used to uniquely identify entities in the dimensional model.
Data TypeStandards - Data Domains.ddm/Data Domains/Surrogate Key Large [LONG]
Is Part Of PrimaryKeytrue
Is Requiredtrue
Is Derivedfalse
Is Surrogate Keyfalse



 IT Costs Allocated To Member Service Amount
DescriptionPortion of the IT costs that is allocated to the member service process.
Data TypeStandards - Data Domains.ddm/Data Domains/Currency Amount [DECIMAL(14,2)]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Job Dk
DescriptionA numeric surrogate key used to uniquely identify entities in the dimensional model.
Data TypeStandards - Data Domains.ddm/Data Domains/Surrogate Key Large [LONG]
Is Part Of PrimaryKeytrue
Is Requiredtrue
Is Derivedfalse
Is Surrogate Keyfalse



 Member Information Management Cost Amount
DescriptionTotal of the costs allocated to the member information management activities.
Data TypeStandards - Data Domains.ddm/Data Domains/Currency Amount [DECIMAL(14,2)]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Member Information Management Personnel Utilization
DescriptionActual utilization of human resources (personnel) for the member information management activities expressed in full time equivalent (FTE) days.
Data TypeStandards - Data Domains.ddm/Data Domains/Count [INTEGER]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Member Interface Management Cost Amount
DescriptionTotal of the costs allocated to the member interface management activities.
Data TypeStandards - Data Domains.ddm/Data Domains/Currency Amount [DECIMAL(14,2)]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Member Interface Management Personnel Utilization
DescriptionActual utilization of human resources (personnel) for the member interface management activities expressed in full time equivalent (FTE) days.
Data TypeStandards - Data Domains.ddm/Data Domains/Count [INTEGER]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Member Problem Resolution Cycle Time
DescriptionMeasures the elapsed time for member problem inquiry and resolution activities, measuring from initial recording of the member problem until the resolution of the problem.
Data TypeStandards - Data Domains.ddm/Data Domains/Count [INTEGER]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Member Service Capex As Percentage Of Total
DescriptionThe capital expenditure (CAPEX) for the member service processes expressed as a percentage of the total capital expenditures of the company.

Formula: [(A/B) * 100]
(see dependencies and their labels for measures used in the formula)
Data TypeStandards - Data Domains.ddm/Data Domains/Percentage [FLOAT(2)]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Member Service Capital Expenditure Amount
DescriptionThe amount of capital expenditure (CAPEX) incurred that is attributable to member Service.
Data TypeStandards - Data Domains.ddm/Data Domains/Currency Amount [DECIMAL(14,2)]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Member Service Cost Amount
DescriptionTotal cost of performing the member service processes, including management of the interfaces with the member, managing member's information, and, member service delivery.
Data TypeStandards - Data Domains.ddm/Data Domains/Currency Amount [DECIMAL(14,2)]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Member Service Personnel Utilization
DescriptionActual utilization of human resources (personnel) for the member service activities expressed in full time equivalent (FTE) days.
Data TypeStandards - Data Domains.ddm/Data Domains/Count [INTEGER]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Members Lost Due To Service Issues
DescriptionThe count of members lost because of actual or perceived deficiencies in service.
Data TypeStandards - Data Domains.ddm/Data Domains/Count [INTEGER]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Number Of Member Service Requests
DescriptionThe number of requests for services received from members. A series of communications about the same issue might be treated as a single request.
Data TypeStandards - Data Domains.ddm/Data Domains/Count [INTEGER]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Organization Capital Expenditure Amount
DescriptionOverall capital expenditure (CAPEX) figure for the organization.
Data TypeStandards - Data Domains.ddm/Data Domains/Currency Amount [DECIMAL(14,2)]
Is Part Of PrimaryKeyfalse
Is Requiredfalse
Is Derivedfalse
Is Surrogate Keyfalse



 Organization Dk
DescriptionA numeric surrogate key used to uniquely identify entities in the dimensional model.
Data TypeStandards - Data Domains.ddm/Data Domains/Surrogate Key Large [LONG]
Is Part Of PrimaryKeytrue
Is Requiredtrue
Is Derivedfalse
Is Surrogate Keyfalse



 Party Role Dk
DescriptionA numeric surrogate key used to uniquely identify entities in the dimensional model.
Data TypeStandards - Data Domains.ddm/Data Domains/Surrogate Key Large [LONG]
Is Part Of PrimaryKeytrue
Is Requiredtrue
Is Derivedfalse
Is Surrogate Keyfalse



 Plan Member Dk
DescriptionA numeric surrogate key used to uniquely identify entities in the dimensional model.
Data TypeStandards - Data Domains.ddm/Data Domains/Surrogate Key Large [LONG]
Is Part Of PrimaryKeytrue
Is Requiredtrue
Is Derivedfalse
Is Surrogate Keyfalse



 Provider Dk
DescriptionA numeric surrogate key used to uniquely identify entities in the dimensional model.
Data TypeStandards - Data Domains.ddm/Data Domains/Surrogate Key Large [LONG]
Is Part Of PrimaryKeytrue
Is Requiredtrue
Is Derivedfalse
Is Surrogate Keyfalse

Relationship Details

 Member Service Optimization And Expense Analysis_Calendar Dimension_FK
Is Identifying Relationshiptrue
Child TableMember Service Optimization And Expense Analysis
Child MultiplicityZERO_TO_MANY
Child Referential Integrity: On DeleteNONE
Child Referential Integrity: On InsertNONE
Child Referential Integrity: On UpdateNONE
Parent TableCalendar Dimension
Parent MultiplicityONE
Parent Referential Integrity: On DeleteNONE
Parent Referential Integrity: On InsertNONE
Parent Referential Integrity: On UpdateNONE



 Member Service Optimization And Expense Analysis_Geographic Area Dimension_FK
Is Identifying Relationshiptrue
Child TableMember Service Optimization And Expense Analysis
Child MultiplicityZERO_TO_MANY
Child Referential Integrity: On DeleteNONE
Child Referential Integrity: On InsertNONE
Child Referential Integrity: On UpdateNONE
Parent TableGeographic Area Dimension
Parent MultiplicityONE
Parent Referential Integrity: On DeleteNONE
Parent Referential Integrity: On InsertNONE
Parent Referential Integrity: On UpdateNONE



 Member Service Optimization And Expense Analysis_Plan Member Dimension_FK
Is Identifying Relationshiptrue
Child TableMember Service Optimization And Expense Analysis
Child MultiplicityZERO_TO_MANY
Child Referential Integrity: On DeleteNONE
Child Referential Integrity: On InsertNONE
Child Referential Integrity: On UpdateNONE
Parent TablePlan Member Dimension
Parent MultiplicityONE
Parent Referential Integrity: On DeleteNONE
Parent Referential Integrity: On InsertNONE
Parent Referential Integrity: On UpdateNONE



 Member Service Optimization And Expense Analysis_Provider Dimension_FK
Is Identifying Relationshiptrue
Child TableMember Service Optimization And Expense Analysis
Child MultiplicityZERO_TO_MANY
Child Referential Integrity: On DeleteNONE
Child Referential Integrity: On InsertNONE
Child Referential Integrity: On UpdateNONE
Parent TableProvider Dimension
Parent MultiplicityONE
Parent Referential Integrity: On DeleteNONE
Parent Referential Integrity: On InsertNONE
Parent Referential Integrity: On UpdateNONE



 Member Service Optimization And Expense Analysis_Group Dimension_FK
Is Identifying Relationshiptrue
Child TableMember Service Optimization And Expense Analysis
Child MultiplicityZERO_TO_MANY
Child Referential Integrity: On DeleteNONE
Child Referential Integrity: On InsertNONE
Child Referential Integrity: On UpdateNONE
Parent TableGroup Dimension
Parent MultiplicityONE
Parent Referential Integrity: On DeleteNONE
Parent Referential Integrity: On InsertNONE
Parent Referential Integrity: On UpdateNONE



 Member Service Optimization And Expense Analysis_Job Dimension_FK
Is Identifying Relationshiptrue
Child TableMember Service Optimization And Expense Analysis
Child MultiplicityZERO_TO_MANY
Child Referential Integrity: On DeleteNONE
Child Referential Integrity: On InsertNONE
Child Referential Integrity: On UpdateNONE
Parent TableJob Dimension
Parent MultiplicityONE
Parent Referential Integrity: On DeleteNONE
Parent Referential Integrity: On InsertNONE
Parent Referential Integrity: On UpdateNONE



 Member Service Optimization And Expense Analysis_Party Role Dimension_FK
Is Identifying Relationshiptrue
Child TableMember Service Optimization And Expense Analysis
Child MultiplicityZERO_TO_MANY
Child Referential Integrity: On DeleteNONE
Child Referential Integrity: On InsertNONE
Child Referential Integrity: On UpdateNONE
Parent TableParty Role Dimension
Parent MultiplicityONE
Parent Referential Integrity: On DeleteNONE
Parent Referential Integrity: On InsertNONE
Parent Referential Integrity: On UpdateNONE



 Member Service Optimization And Expense Analysis_Intermediary Dimension_FK
Is Identifying Relationshiptrue
Child TableMember Service Optimization And Expense Analysis
Child MultiplicityZERO_TO_MANY
Child Referential Integrity: On DeleteNONE
Child Referential Integrity: On InsertNONE
Child Referential Integrity: On UpdateNONE
Parent TableIntermediary Dimension
Parent MultiplicityONE
Parent Referential Integrity: On DeleteNONE
Parent Referential Integrity: On InsertNONE
Parent Referential Integrity: On UpdateNONE



 Member Service Optimization And Expense Analysis_Insurance Policy Dimension_FK
Is Identifying Relationshiptrue
Child TableMember Service Optimization And Expense Analysis
Child MultiplicityZERO_TO_MANY
Child Referential Integrity: On DeleteNONE
Child Referential Integrity: On InsertNONE
Child Referential Integrity: On UpdateNONE
Parent TableInsurance Policy Dimension
Parent MultiplicityONE
Parent Referential Integrity: On DeleteNONE
Parent Referential Integrity: On InsertNONE
Parent Referential Integrity: On UpdateNONE



 Member Service Optimization And Expense Analysis_Health Plan Product Dimension_FK
Is Identifying Relationshiptrue
Child TableMember Service Optimization And Expense Analysis
Child MultiplicityZERO_TO_MANY
Child Referential Integrity: On DeleteNONE
Child Referential Integrity: On InsertNONE
Child Referential Integrity: On UpdateNONE
Parent TableHealth Plan Product Dimension
Parent MultiplicityONE
Parent Referential Integrity: On DeleteNONE
Parent Referential Integrity: On InsertNONE
Parent Referential Integrity: On UpdateNONE



 Member Service Optimization And Expense Analysis_Organization Dimension_FK
Is Identifying Relationshiptrue
Child TableMember Service Optimization And Expense Analysis
Child MultiplicityZERO_TO_MANY
Child Referential Integrity: On DeleteNONE
Child Referential Integrity: On InsertNONE
Child Referential Integrity: On UpdateNONE
Parent TableOrganization Dimension
Parent MultiplicityONE
Parent Referential Integrity: On DeleteNONE
Parent Referential Integrity: On InsertNONE
Parent Referential Integrity: On UpdateNONE

Primary Key Details

 Member Service Optimization And Expense Analysis PK
Key AttributePlan Member Dk
Key AttributeProvider Dk
Key AttributeJob Dk
Key AttributeParty Role Dk
Key AttributeIntermediary Dimension Dk
Key AttributeInsurance Policy Dimension Dk
Key AttributeHealth Plan Product Dk
Key AttributeOrganization Dk
Key AttributeCalendar Dk
Key AttributeGeographic Area Dk
Key AttributeGroup Dk