Description | To analyze the adjudicatio and processing of claims in order to understand the numbers, amounts and types of claims received and paid and the impact of plan design and provider arrangements on claims. By understanding trends and variations in claims by sponsor, geography, processing unit, and other aspects, the health plan can better predict expected claim payments and identify potential process, technology and organizational improvements such as training for claims examiners, provider administrative staff, or product design modifications to better manage costs. The analysis also includes coordination of benefits and claim recovery to ensure that primary, secondary or tertiary liability is correctly assigned, and that the Health Plan is paying only what it is liable for. |